Effective as of November 27, 2024
Symbiance Inc. ("Symbiance," "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines our practices for collecting, using, and sharing your information when you interact with our website and services. This Privacy Policy applies to the Symbiance website - www.symbiance.com - and all services offered by Symbiance. Symbiance provides contract research organization (CRO) services designed to support pharmaceutical and biotechnology companies through clinical research and regulatory submissions.
This Privacy Policy also applies to Symbiance's subsidiaries, affiliates, and any entities under common ownership or control with Symbiance (collectively, "Affiliates").
Information We Collect and How We Use It
Symbiance collects information from individuals who visit our website ("Visitors") and those who use our services ("Clients").
Information You Provide
When you contact us via our website, request additional information, or register for our services, we may collect the following:
- Contact Information: Name, company name, title, address, phone number, and email address.
- Billing Information: When purchasing our services, we may request financial details such as billing name, address, and payment information.
Automatically Collected Information
We may collect information about your interaction with our website and services using technologies like cookies, such as:
- Pages viewed, links clicked, and other actions taken on our site.
- Standard browser data, including IP address, access times, and referring websites.
This information is used for:
- Diagnosing technical issues.
- Administrative purposes.
- Compiling non-identifiable statistics for site usage.
- Improving our website and services.
How We Use Your Information
We use collected information to:
- Perform requested services or respond to inquiries.
- Contact you regarding your interest in Symbiance's services.
- Send promotional materials, event invitations, or other relevant updates.
- Process transactions and manage billing.
Data Retention Policy
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law. Criteria for determining retention periods include legal obligations, business needs, and the necessity of retaining the information to provide our services effectively.
Legal Basis for Processing (GDPR)
Under GDPR, we rely on the following legal bases for processing your personal data:
- Consent: Where you have given consent for the use of your personal data.
- Contract: Where processing is necessary for the performance of a contract with you.
- Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests are not overridden by your data protection rights.
Marketing and Opt-Out
You may opt out of receiving promotional communications from us at any time by contacting us at info@symbiance.com. Clients cannot opt out of emails directly related to the use of Symbiance's services, such as service notifications. No mobile information will be shared with third parties / affiliates for marketing / promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.
Selling of Personal Information Prohibited (CCPA)
Symbiance does not sell, trade, or share your personal information with third parties for marketing purposes.
Cookies
We use cookies to enhance your experience on our website.
- Session Cookies: Used to identify you during active sessions.
- Persistent Cookies: Used to recognize you as a returning visitor.
You can disable cookies in your browser settings; however, this may impact your ability to use certain features of our services.
Sharing of Collected Information
Symbiance does not disclose personal information to third parties except:
- With Agents or Service Providers: Acting on our behalf and under our instructions.
- With Affiliates: We may share your information with our Affiliates for purposes consistent with this Privacy Policy.
- As Required by Law: In response to legal requests or compliance requirements.
- As Part of a Business Transaction: Such as a merger, sale, or reorganization.
We require all Agents and partners to adhere to strict confidentiality agreements and to use the information solely for purposes authorized by Symbiance.
Children's Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we discover that we have collected data from a child under the relevant age, we will take immediate action to delete that information.
Data Subject Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Rectification: You have the right to correct any inaccuracies in your personal data.
- Erasure: You have the right to request the deletion of your personal data under certain conditions.
- Restriction of Processing: You can request that we restrict the processing of your data.
- Portability: You have the right to request a copy of your personal data in a structured, machine-readable format.
- Objection: You can object to the processing of your data where we rely on legitimate interests as the basis for processing.
To exercise these rights, please contact us at info@symbiance.com. We will respond to your request within 30 days.
Right to Opt-Out (CCPA)
California residents have the right to opt out of the sale of their personal information. Although Symbiance does not sell personal information, we provide this right as part of our commitment to transparency. To exercise this right, please contact us at info@symbiance.com.
Security
We implement commercially reasonable measures to protect the integrity, confidentiality, and availability of your data. These include:
- Encryption of Data: Data is encrypted during transmission.
- Access Controls: Logical and physical access controls are in place.
- Employee Training: Regular training on data protection best practices.
In the event of a data breach, we will notify affected parties and regulatory, as required by GDPR.
Correcting & Updating Your Information
To update or correct your information, or to request its deletion, email info@symbiance.com. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing any personal information.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be communicated by posting a notice on the privacy section of our website. We recommend reviewing the policy periodically.
Contact Us
For questions regarding this Privacy Policy, contact us at: